Refund policy

EXCLUSIONS UNDER REFUND/RETURN POLICY:

We do not offer Refund/Returns on any of our products under following circumstances once an order has been placed and confirmed.

-          Minor variations in colour, texture, bubbles, or design due to the handcrafted nature of resin art are not considered defects.

-          Products bought as bundles or combos are not accepted for returns or exchanges as they are limited period combos.

-          Items purchased during a sale are not eligible for return or exchange, except in cases where an incorrect product has been delivered.

-          Actual products may slightly vary due to lighting, screen resolution, external environmental situation, which is not to be considered under defect.

 

MANDATORY UNBOXING VIDEO:

To be eligible for a return or refund:

A clear, continuous unboxing video is mandatory.

The video must start before opening the package and clearly show following

-          Sealed package

-          Product being unpacked

-          Visible damage or defect

-           Return requests without an unboxing video will not be accepted under any circumstances.

 

TIME FRAME FOR RAISING A REQUEST:

-          Return or replacement requests must be raised within 24 hours of delivery.

-          Requests raised after this time period will not be considered.

                                                      

CUSTOM PERSONALIZED PRODUCTS:

Custom or personalized items (including varmala preservation, name-customized décor, or made-to-order pieces) are non-returnable and non-refundable. No refund of money once the work has been started.

 

DAMAGES CAUSED AFTER DELIVERY:

We are not responsible for damages caused after delivery due to:

-          Improper handling

-          Exposure to heat, moisture, or chemicals

-          Wear and tear or accidental damage